Privacy Policy


We Prime Medic PK respect your security and want you to understand that how we assemble, use, and disclose information about you. If you have any kind of questions in your mind related to our privacy policy, do not hesitate to come and ask us per your need.

We Prime Medic PK assure you to trust us, as we never want to compromise on the data of our application users and except some rules used legally and associated with us (such as legislations, third-parties or our co-partners) we do not share information of the users with anyone.

This Privacy Policy covers our data grouping practices and portrays your privileges to get to, right, or keep our use of your information.

But in any condition, if we associate with a substitute technique or state regardless, this Privacy Policy applies when you visit or use the Prime Medic PK Mobile App, portable or work territory applications, program developments, or related organizations (the "Organizations").

1. Introduction

Prime Medic PK ("us", "we", or "Prime Medic PK") is focused on regarding the security privileges of our clients, guests, and different patients of Prime Medic PK and related sites, or in short, the complete services given by Prime Medic PK and to which the privacy policy applies. This privacy policy is made to assure you to show our obligation to the insurance of security as you use the services of the application. This privacy policy only applies to the services of the Prime Medic PK application and not to any other website or application you reach through the Prime Medic PK services. Your utilization of the Services is administered by this Privacy Policy and the Agreement.

By utilizing the Services and connecting with us, you consent to the conditions of this Privacy Policy. You must not use the Services if you disagree with this Privacy Policy.

2. Data we Collect

  • 2.1 Users Personal Data

    We collect certain data from you and that is relevant to you, which helps us in keeping your needs under our consideration. Some certain personal data we gather of you to make our services and application efficient and this is the data that you give us personally. Such data includes your personal information:

    • Your contact information
      (contact information includes your e-mail or mobile phone number)
    • Your demographic or statistical information
      (Your demographic information includes your age, date of birth, race,
      gender, etc.)
    • Doctor's personal medical information
      (Information of doctors is required to get to know their medical information
      and specialty in the field)
    • Patient's Medical history
      (History of patient's medical health includes that why they consult the
      consultant before reaching us, how long before they have visited and history
      of their dilemmas and treatments they have taken before.)
    • Payment account data
      (Your payment account data includes the information of your credit or debit
      card including the credit card number or password you fetch by yourself for
      paying your amount after consulting the doctor.)
  • 2.2 How We Get Your Personal Data?

    • Your personal information is provided by you while getting access to our application or website.
    • You provide us your data when you reached our application or website, to use the features and to get access to the services, you insert your data personally, and this way we get your information.
  • 2.3 In Case of Non-Provision of Personal Data

    • In case you are hesitating in sharing your data with us, then you are not permitted to use the features of the services of the application Prime Medic PK.
    • But you still have certain access to use some of the services that do not require your personal information or data and without providing us with your personal information, you are not able to get access to the features to utilize them.
  • 2.4 Traffic Data

    • We may gather some of your data automatically without your consent.
    • By mechanized means, we gather certain information to make our application and services work efficiently and properly.
    • But we gather the information of two tools:
      1. Device's data
      2. Used data

      Device's Data

      The data we collect from your device without your permit includes:

      • Your device's IP address
      • Type of device
      • Type of operating system and its version (which is being utilized)
      • Device identifiers
      • Browser
      • Browser Language
      • Battery status

      Used data

      The data we collect from your usage includes:

      • Referring website through which you accessed the services
      • Counting the Visits of website
      • The time you have spent on the website
      • Date and time of the visit
      • How you use the services

3. How we get access to your data?

Either the data is user's Personal or Traffic that we require and use to improve the efficiency of our application and its services, is gathered when you visit or use our application or its services, by using different tools and machines such as cookies, analytical services, etc.

On using our application, website, or services, your "device's data" and "used data" spontaneously, first tracked and later collected and stored by these data collecting tools and machines which then brought that information to us and our application. Such data is gathered:

  • If you download and present certain applications and programs that are accessible, we may get and accumulate information redirected from your assessing device to give you the significant Services, for instance, information that tells Prime Medic PK when you are endorsed on and allowed to prepare update or observes.
  • By using cookies, different analytical services, or any other tracking technologies.
  • By the use of your services, we collect such data that how and when you search for the things or doctors or dilemmas in our search engine.
  • In case of contacting us, we also get access to your data.
  • Or in any case, that you fill or respond to any surveys or questionnaires going on our website or application.

4. How we use your data?

We utilized your data to make the services of the application presentable or good enough and to make them work efficiently. Some of the major purposes of our collecting user's data are given below:

  • We use your data to keep your needs under our consideration and to meet your needs that what our users require in the matter of services or the features of our application.
  • If users are facing any problem or trouble in using the services of the application, in this case, to resolve their issues.
  • By gathering data, we come to analyze the certain activity of our users like which site or page user has visited to improve our service, to better see how the Services perform on various devices or systems, and to distinguish where the scam or extortion occurs.
  • To keep in touch with the users.
  • To protect and inquire security risks if any occur or seen and to prohibit illegal activities.
  • To recall or notify you about your appointment that is about to happen.
  • To tell the users or patients about the latest news or feature.
  • To manage and keep under consideration the preferences of the users.
  • To make sure about the maintenance and provision of the services to the users.
  • For providing customer care and support.
  • To respond to the questions of users.

5. Unveiling of Information

When there comes a matter of information either your personal information that you provide to us personally or the traffic information that we gather through different automated means, there arise two questions one is that what we do with users information or in what manner we utilize the information or what is the purpose of doing this and second is that do we disclose users information with anyone or reveal publicly, so the answer of the first question accurately answered above and to answer the second question, we would like to tell you that Yes, we do disclose or reveal your certain information but not publicly, we do share but only with our third parties or your doctors. There are some major purposes given below that which information we do share and why;

  • We may unveil your personal information which includes your medical health history form with your doctor you have taken appointment of or scheduled with.
  • Before taking an appointment with the doctor, if you have completed a medical health history form utilizing the Services of the application Prime Medic PK, we may share it with the doctor under your preference.
  • We may share your details or medical health history with your doctor with which you are already in touch. The purpose of sharing your data with your doctor, that you might have not shared with the doctor, is because your doctor might refer you to another doctor.
  • E-mails are not sold to anyone, not even Third-Parties.
  • We may share Traffic Data with our co-partners or the Third-Parties we are in association with to make the services of the application efficient and work properly.
  • If there occur various issues or problems in using the services of the application or website, this gathered information then help us to improve the services.

6. Illegal Activities

  • In an additional case, if the company sees your account doing illegal activities or anything that is against the country's legislation, we have the right to share your personal or traffic data with the law.
  • In this condition, we Prime Medic PK have the right to restrict you from further using the services or features of the application.
  • If you are proven legal and blameless by the court or law of the country, then only in this condition you are allowed to further use the services of the application Prime Medic PK.

7. Publicized information

This condition is explained as if you unveil your information in a survey or review, that would be wholly open and the public to everyone, anyone can read or react. For instance, you see a questionnaire, review, survey, etc. going live on our website or application and you share your personal information with your complete consent, then in that review or survey what you have written either unnecessary information or personal information, would be public and anyone using those services or taking part in those surveys or reviews can read and react. So, we request or recommend you to carefully share your personal information with anyone, and later the company will not be responsible for it because whatever you may have shared related to your personal information with anyone via using our services, you have done it with your consent.

8. Prohibition for Children

Children under the age of 13 do not have permission to use the application or any of its services or features. We Prime Medic PK would not allow any of the underage users, to use the application or make an account. In this case, if children are in need to consult any of the doctors under their dilemma, for such cases Guardians or the Parents must have to approach the application or its services by them on their behalf. If there occurs any case that a child made the account who is underage but insert the age above 13 while making the account or accessing the services and we find it that the content is being provided by the one who does not have the right to use the services for being underage, we instantly take action and delete the account under the rule of law. And if the parents give a guarantee of their child (the children who are almost or in between of 13) and they accept everything with all their consents that if any mishap occurs, they will be responsible for this and not us, then we will not create hurdles for using the services.

9. Modification in your Data

If the users want to change their personal information, they have the right to change certain of the data and they can at any time. The users who have registered themselves and their accounts on our application are permitted only to alter certain personal information on their profile, but this can only be done by getting access to your accounts such as logging in to your account by inserting the registered username and password. In another case, if the users want to terminate or close their account due to whatever reason, they should contact us about it so that we can delete and wind up the account of the user. In this condition that after deletion of users account, we have the right to keep their data that has been synced and gathered by us, the reason for doing this is because that we have to obey some responsibilities or rules given to us by the law and countries legislations to keep everything under consideration and to safe oneself from scams or frauds.

10. Safety and security

Nothing is before us (Prime Medic PK) than our user's data including personal (the data that users provide us by themselves) and the traffic (the data that we gather via automated means). We aim to keep the data of users protected and secure as much as it can be possible. Neither we sell e-mails of the users, nor the phone number or any personal information but we share may share certain data with our co-partners or the third parties, we are interlinked with. The reason of sharing data with thirdparties is to ensure that our services and application is doing well and to make them work efficiently, the purpose of which is providing the customers or the users of the application with good and beneficial products so that they do not have to face any hurdles while contacting the doctors. If the users find anything offensive and strange happening to their data like information that is being used somewhere else, stolen or revealed, users can share their problem regarding this with us so that we can help them as much as it can be possible. Another important thing is we do not give any guarantee to your personal information but we make it sure to protect as much as it can possible for us. For instance, we try our hard to protect the personal data of users and they share such information by their selves via using our site like inserting your personal information while filling the reviews or surveys, so for this kind of response we are not responsible. But if in case we notice any personal data is being revealed and that reveal of data is against or not under our Privacy Policy, we will try our best to cover it as early as possible we can. The aim is to protect the user's personal information from frauds or scams.